HR & Training Officer

Job Purpose

Provide integrated Human Resources and Training support across the employee lifecycle, including HR administration, recruitment and onboarding, employee data and payroll inputs, employee relations coordination, performance management administration, learning needs analysis, training coordination, LMS and learning records, WSP/ATR evidence support, reporting and audit readiness. Act as the first point of contact for routine HR and Training queries while maintaining confidentiality, service standards and compliance with company policies and statutory requirements.

Qualifications

Grade 12

Relevant Degree / Diploma required

Minimum Requirements

Training & Development Management;

Expert knowledge of Legislation;

Knowledge of Gambling Board Rules & Regulations;

Main Responsibilities

HR Administration and Employee Lifecycle

Accurate, complete and audit-ready employee records; transactions processed within agreed deadlines.

Maintain personnel files; process appointments, transfers, promotions, terminations and contract changes; issue standard correspondence; monitor probation and fixed-term dates.

Recruitment and Onboarding

Approved vacancies coordinated within SLAs; onboarding documentation completed before or on start date.

Coordinate advertisements, screening administration, interview logistics, checks, offers, onboarding, induction and probation follow-up.

Employee Data and HRIS

HRIS accuracy; corrections completed within agreed turnaround times; employee information protected.

Capture and validate employee movements and master-data changes; maintain establishment information, organograms and employee records.

Time, Attendance, Leave and Payroll Inputs

Payroll inputs submitted 100% by cut-off; input error rate ≤0.5%; exceptions resolved promptly.

Validate attendance exceptions, leave, overtime and employee changes; prepare and check monthly payroll input packs; assist with routine queries.

Benefits and Exit Administration

Transactions completed within SLA; complete exit documentation; no repeat processing errors.

Support benefit, UIF and fund transactions; coordinate resignations, terminations, clearance and exit documentation.

Employee Relations and Policy Support

Complete and secure case documentation; procedural requirements met; complex matters escalated appropriately.

Provide first-line policy guidance; coordinate disciplinary and grievance documentation and meetings; maintain confidential records.

Main Responsibilities Cont.

Performance Management Administration

Cycle communication completed by deadline; review completion; evidence retained.

Coordinate probation, goal-setting, mid-year and year-end reviews; track completion and support managers and employees.

Learning Needs Analysis and Planning

Training needs and plans submitted by Group deadlines; approved changes reflected in plans.

Collect and consolidate departmental training needs; support annual and quarterly plans aligned to operational, compliance and development priorities.

Training Coordination and Compliance Learning

Attendance ≥90% of confirmed nominees; mandatory learning completion ≥95%; accurate registers retained.

Schedule programmes; coordinate learners, venues, facilitators, providers and materials; support induction and mandatory compliance learning.

LMS and Learning Records

LMS and training-record accuracy ≥98%; certificates and completion evidence current and traceable.

Manage enrolments, attendance, results, certificates and completion records; follow up overdue learning and maintain audit-ready files.

Evaluation, Reporting and Stakeholder Service

Reports submitted on time; records reconciled; ≥90% of routine queries resolved within three working days.

Collect evaluations and assessment results; track training spend and commitments; prepare monthly reports; liaise with Payroll, Group Training and providers; escalate high-risk matters.