Sales Administrator

Job Purpose

To compile enquiry documents as per client briefs, ensuring Guest Satisfaction

Qualifications

• Formal Qualifications

Minimum:

Matric

Minimum Requirements

• Hotel School or Event Management Training an advantage
• Good Communication & organizational skills
• Minimum 1 year group accommodation, event or sales co-ordinating experience
• Knowledge of Banqueting Operations / F&B Operations
• Excellent knowledge of MS Office (Word, Excel) is essential
• Knowledge of Conflict Management & Cultural Awareness

Main Responsibilites

1. To take responsibility for compiling quotes relating to Group Accommodation and Events accurately and timeously as allocated by the Banqueting Administration Manager as well as the online systems available .
2. To take responsibility for effective enquiry processes.
3. To revise and update quotations as needed until accepted and signed off by the client.
4. To take responsibility for getting quotations and Terms & Conditions signed prior to handing over to Events Coordinators.
5. To see to it that client files are opened and maintained with all info regarding the booking enquiry until hand-over to Events Coordinators.
6. To obtain all relevant quotations from Service Providers and Operations Departments to ensure that quotations are properly compiled.
7. To liaise with the Banqueting Administration Manager regarding any queries related to quotations.
8. To take responsibility for guest satisfaction and return business.

Main Responsibilites Cont.