Complex Operations Executive

Job Purpose

This executive role carries strategic and operational accountability for Gaming, Hospitality, Conferencing, and Entertainment Events, ensuring a seamless, world‑class guest experience while driving sustainable revenue and profitability.

The Complex Operations Executive will shape business strategy, optimise operational excellence, and guide high-performing teams across multiple divisions. Gaming operations are central to the success of the complex, and the role requires a strong understanding of gaming performance levers, regulatory compliance, customer loyalty, and revenue generation.

This is an exceptional opportunity for a seasoned leader who thrives in a fast‑paced, high‑demand, multi‑disciplinary environment and is passionate about delivering exceptional customer experiences across all touchpoints.

Qualifications

• Matric
• A relevant tertiary qualification in Business Administration, Hospitality Management, Gaming Management, or a related field.
• Postgraduate qualification will be advantageous.

Minimum Requirements

• 10 years’ experience in a similar position at an executive management level
• Proven track record of leading complex multi-business operations and delivering strong commercial results.
• Deep understanding of gaming operations and revenue optimisation within a regulated environment.
• Demonstrated experience in strategic leadership, financial management, and operational transformation.
• Exceptional leadership, stakeholder management and decision-making capability.
• Strong commercial acumen with experience managing large-scale budgets.
• Excellent stakeholder engagement skills with regulators, unions, customers, and executive leadership.

Operational Requirements:

• Be in possession of a valid driver’s licence and be willing to travel as and when required
• Be able to work extended hours and over weekends and public holidays
• Require to work in a smoking environment
• Will be required to obtain a Gaming Licence

Main Responsibilites

• Lead the overall strategic direction of the complex, ensuring alignment with the Group’s vision and long-term growth objectives.
• Drive innovation across gaming, hospitality and events to strengthen market competitiveness.
• Responsible for the planning and management of the casino, hotel operations and various support functions to maximize productivity and profitability and to meet the growth objectives of the complex.
• Implement performance-driven operating models that enhance efficiency, service quality, and profitability.
• Translate market insights, customer trends, and business intelligence into actionable operational strategies.
• Optimise gaming floor performance through strategic product mix, resource allocation, customer segmentation and loyalty initiatives.
• Maintain strong relationships with regulators and ensure adherence to licence conditions.
• Drive VIP and premium player strategy to maximise gaming revenues.

Main Responsibilites Cont.

• Develop and monitor operational budgets, forecasts and financial plans.
• Identify new revenue opportunities, cost optimisation initiatives, and commercial partnerships.

• Lead a diverse team across multiple disciplines, promoting collaboration, accountability, and a high-performance mindset.
• Establish sound relationships with all Peermont stakeholders such as – Employees, Guests, Unions, Shareholders, Community leaders etc.
• Responsible for transformation and B-BBEE for the operation, including establishing a Transformation Committee and the management thereof.